Hilton Vancouver Washington

We loved our wedding here only a few minor issues and you always have something it seems. We saw this venues information at a local bridal show because of this we got a great package for the money. We had a MUCH smaller wedding then the other reviewer we had a buffet luncheon as we got married at noon. We aren't the fancy food no one will eat they were very flexible and worked with us to create a great meal everyone raved about. We did have a bit of an issue with the cake cutter and server we had a cake relevant to our wedding size but the slices were cut huge we only got a tiny slice the cake was for 80 and we had 60 people so there should have been some left. We had a sort of bbq type food and we asked for corn and they gave it to us on the cob which we didn't want it was a wedding how do you eat that. We were also disappointed which was partly our fault but there was a ton of food left over we paid for but they took it away before people had the chance to get more and we had hoped someone would have asked us about leftovers a ton went to waste. They were so nice and provided us a bridal suite for the day and all night the room was really nice we had the same view as the reception it looked over the park. We worked with Melinda and she was a great help as I planned this myself she was quick to answer any questions and was there for any of our needs. All in all we enjoyed our wedding and no one could believe how reasonable the costs were for what we had most guests couldn't believe our venue as the tight budget they knew we had. I would us them again and have recommend them to many friends. I almost forgot they made accommodations for valet parking for may disabled mother and 90year old grandmother at no cost and were huge help with unloading all the totes full of items that I couldn't lift myself. Congratulations to all you brides and consider the Hilton I recommend trying to work with Melinda.

We were extremely disappointed with the quality of service we received at the Hilton in Vancouver, Washington. We were assigned a banquet captain who wasn't available all evening-literally NO WHERE to be found. This was extremely stressful for our cordinator and family as we had over 180 guests. We were gaureented a "go-to" person from the hotel. Introductions were made 2 hours prior to the reception. We gave the captain the photo lists to give to the photographer and other pertinent information that mysteriously disappeared as we never saw this person again for the entire evening. The wait staff were also unable to locate our banquet captian. This created a lot of chaos. We rented a slide projector ($500.00) which was played and tested by the technician as guests were arriving and seated. The technician was conducting sound checks and blasting music while our four piece string quartet that we hired were playing (and we were paying). Guests were unable to hear the beautiful violin and cello music for about 10-15 minutes. We asked the technician to stop 3 times and he continued to disrespect our wishes while disrupting our reception. We had to go through this rental company as they are located inside of the Hilton and the Hilton will only allow them on the premises. In addition to the $500.00 projector charge, we were charged a $50.00 technician fee and a 20% service charge + tax. We paid for 15 kids meals that did not get served to the children. Then we were billed for the kids meals. We were billed for a bottle of champagne that we NEVER touched/requested. Our Hilton Consultant, Jaimie, charged us sales tax for various items that were non-taxable to us as we are Oregon residents. When we discussed these charges with her she stated that new Tax laws changed and were in affect as of October 2009, and that all Oregon Residents are required to pay sales tax on goods. We checked into this and found this to be not true. When we brought the issue up to her again-she was nonresponsive. Our consultant was extremely rude and impolite at times. I will cut people some slack when they are rude as I understand we all have our bad days---but don't lie to me!!!! I feel that she was completely dishonest about several things. Many of them minor-but they all add up. In short, with the amount of money we spent and the "service fees" and gratuity that were charged to our credit card (without us receiving a paper bill to reveiw first)...We should've received excellent services!The food was good, the hotel staff (in the hotel itself) were friendly and kind, but the Vancouver Convention Center/Hilton Banquets definitely need a service overhaul and lessons in honesty. The value for the cost is not worth the time, headache or heartache.

Great venue. Catering department worked with us to create a menu. Staff was very helpful in set-up and tear-down.